Support and wallet security
Regional sales specialists, configurable wallet verification and a payout-address cooldown.
Read company releaseTrust Center Platform improvements
Customer feedback &
OneMiners updates
Explore customer concerns alongside changes reported by OneMiners, and see which questions remain open.
Evidence reviewed November 6, 2026 · Releases are company-reported unless independently verified.
2026Release year covered
20 topicsFeedback and improvement areas
2 evidence typesCustomer feedback and company release notes
The evidence
Customer feedback platform response
Compare customer concerns with documented changes. A reported release does not mean every customer issue is resolved.
| Topic | Customer feedback / context | Company-reported change | Assessment |
|---|---|---|---|
| Electricity rate changes | A customer reported an increase in the Ethiopia electricity rate without notice.Trustpilot profile ↗ | OneMiners describes prepaid energy plans with displayed rates, usage and remaining energy. The release does not establish a notice policy for future standard-rate changes.Company release notes ↗ | Partially addressedEvidence assessment |
| Mining rewards and hashrate | A customer said they could not independently verify their miner’s rewards and hashrate.Trustpilot profile ↗ | The company announced read-only miner links and a corrected pool rejection-rate display. Independent pool-level verification remains unclear.Company release notes ↗ | Partially addressedEvidence assessment |
| Batch dates and deployment | Customers described uncertainty over batch dates, availability and when miners would go online.Trustpilot profile ↗ | OneMiners announced paid, processing and installed order emails, including information about stock and batch dependencies. A deployment-time guarantee is not established by the release.Company release notes ↗ | Partially addressedEvidence assessment |
| Issue resolution | Some reviewers described slow responses or difficulty resolving issues.Trustpilot profile ↗ | OneMiners announced regional sales specialists and a repaired help form. Resolution times and outcomes have not been independently measured.Company release notes ↗ | Partially addressedEvidence assessment |
| Sales pricing and quotes | A prospective customer described difficulty getting clear answers about pricing and hosting conditions.Trustpilot profile ↗ | The release describes order-value discounts, but does not establish a specific fix for quote-to-website pricing discrepancies.Company release notes ↗ | Needs follow-upEvidence assessment |
| Withdrawals and wallet visibility | Customers have described confusion over withdrawal tracking and payout conditions.Reviews.io profile ↗ | The company announced mobile transaction views, wallet-verification options and a five-day cooldown after payout-address changes. These features do not establish that all withdrawal concerns are resolved.Company release notes ↗ | Partially addressedEvidence assessment |
| Hardware and warranty documentation | Hosted-miner buyers may want a clear record of their equipment and warranty. | OneMiners announced automatic miner certificates and a public certificate checker. This is a company-operated tool, not an independent ownership audit.Company release notes ↗ | Release reportedEvidence assessment |
| Repair tracking | Hosted-miner owners may need visibility into equipment repairs. | The company announced a Repairs screen in its mobile app. Repair turnaround has not been independently verified.Company release notes ↗ | Release reportedEvidence assessment |
| Checkout and hosting costs | A Reviews.io reviewer described seeing a different electricity rate at checkout than expected.Reviews.io profile ↗ | The release describes prepaid-energy rate comparisons and order information, but does not establish that all location-specific costs are explained upfront.Company release notes ↗ | Partially addressedEvidence assessment |
| Sign-up and checkout security | Automated sign-up and sign-in attacks prompted additional account and checkout checks.Release-note context; no customer review linked | Disposable and reserved email addresses are refused for new accounts. A Cloudflare security check was added to sign-in, sign-up and guest checkout; existing accounts are unaffected by the email restriction.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Find miners in your fleet | Customers managing multiple miners need to find individual machines in their fleet.Release-note context; no customer review linked | The mining dashboard adds search, fleet-specific filters, sorting and pagination. Fleet summary tiles still reflect the whole fleet, even when the list is filtered.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| A redesigned miner page | Customers need to view and manage an individual miner’s performance and settings.Release-note context; no customer review linked | A new miner view includes renaming, performance charts, uptime, earnings, energy, hosting, pool and hardware details. Values refresh every 10 seconds, with a warning if a refresh fails.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Batch dates on orders | Customers need to see which batch each miner in an order belongs to.Release-note context; no customer review linked | Order pages show the batch date for each miner when one is available. Prepaid energy items do not have a batch badge.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Uptime calculation and targets | Miners that had not run in the previous 30 days could still receive a maintenance allowance in the uptime calculation.Release-note context; no customer review linked | A fleet whose miners did not run during the last 30 days now displays 0.0% uptime. For miners with a target, displayed uptime and period calculations take that target into account; the maintenance allowance still applies to miners that have run.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Pay Later payment return | Paying or cancelling a Pay Later installment through Changelly Pay could lead to a 404 page.Release-note context; no customer review linked | Customers paying or cancelling a Pay Later installment through Changelly Pay return to their order page instead of a 404. Payment status may take a few minutes to update after confirmation.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Miner certificates and invitations | Miner certificate emails were not automatically sent when orders moved to Installed.Release-note context; no customer review linked | Certificate emails are sent automatically again when an order is installed. Previously missed certificates were not automatically resent. Installed-order emails now include a Trustpilot invitation by default, subject to the order setting.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Mobile app sign-in | Older app versions cannot display the new sign-in and sign-up security check.Release-note context; no customer review linked | The mobile app uses the new security check from version 1.1.3. Customers on older versions need to update to sign in and are directed to the website to sign up.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Withdrawal verification | Previously, the selected withdrawal verification method was checked on the dashboard but not consistently by the server.Release-note context; no customer review linked | The server now checks the customer’s chosen verification method for crypto and bank withdrawals. Customers who have not chosen a method must select one before withdrawing.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Profile photo uploads | Non-image files had been uploaded as profile photos.Release-note context; no customer review linked | Profile photos are limited to PNG, JPEG, WebP or HEIC images up to 5 MB. Existing photos are retained when the photo is not changed.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
| Website price synchronization | Shop prices could become stale while checkout used the price in the database.Release-note context; no customer review linked | A price synchronization issue was reported fixed on November 2 after shop prices could differ from the price used at checkout. Customers should still confirm the final checkout total.Supplied release task (access may be required) ↗ | Shipped · company-reportedNot independently verified |
No matching topics. Try a different search or filter.
Profile links may require searching for the review. The supplied October release task was not accessible for independent verification. These topics are not a complete history, and we do not imply that a specific complaint caused a release.
Company release notes
2026 release highlights
A concise overview of features described by OneMiners.
Visibility and account tools
Prepaid energy, miner certificates, read-only links, order emails, repairs and transaction views.
Read company releaseAdditional product launch
OneMiners announced an arcade game. It is included for context, not as a response to customer concerns.
Read company releaseCustomer-facing release notes
Reported shipped: October and November 2026
OneMiners reports these changes as released. The supplied release notes have not been independently verified, and the original task may require access.
Sign-up and checkout security
Disposable and reserved email addresses are refused for new accounts. A Cloudflare security check was added to sign-in, sign-up and guest checkout; existing accounts are unaffected by the email restriction.
Find miners in your fleet
The mining dashboard adds search, fleet-specific filters, sorting and pagination. Fleet summary tiles still reflect the whole fleet, even when the list is filtered.
A redesigned miner page
A new miner view includes renaming, performance charts, uptime, earnings, energy, hosting, pool and hardware details. Values refresh every 10 seconds, with a warning if a refresh fails.
Batch dates on orders
Order pages show the batch date for each miner when one is available. Prepaid energy items do not have a batch badge.
Uptime calculation and targets
A fleet whose miners did not run during the last 30 days now displays 0.0% uptime. For miners with a target, displayed uptime and period calculations take that target into account; the maintenance allowance still applies to miners that have run.
Pay Later payment return
Customers paying or cancelling a Pay Later installment through Changelly Pay return to their order page instead of a 404. Payment status may take a few minutes to update after confirmation.
Miner certificates and invitations
Certificate emails are sent automatically again when an order is installed. Previously missed certificates were not automatically resent. Installed-order emails now include a Trustpilot invitation by default, subject to the order setting.
Mobile app sign-in
The mobile app uses the new security check from version 1.1.3. Customers on older versions need to update to sign in and are directed to the website to sign up.
Withdrawal verification
The server now checks the customer’s chosen verification method for crypto and bank withdrawals. Customers who have not chosen a method must select one before withdrawing.
Profile photo uploads
Profile photos are limited to PNG, JPEG, WebP or HEIC images up to 5 MB. Existing photos are retained when the photo is not changed.
Website price synchronization
A price synchronization issue was reported fixed on November 2 after shop prices could differ from the price used at checkout. Customers should still confirm the final checkout total.
Source: release 20261027, supplied by the site operator, with a November 2 pricing update. The original ClickUp task was not accessible for independent verification.
What remains open
What still needs clearer answers?
Questions remain about rate changes, deployment dates, independent reward verification and sales pricing. The published release notes do not establish that these concerns are fully resolved.
Explore customer feedback ↗Our approach
How we classify updates
Release reported: the company documents a relevant feature. Partially addressed: a feature may help, but the wider issue remains. Needs follow-up: no sufficiently specific fix was identified in the release notes.
Read our methodology →Have an experience we missed?
Share a concern, suggest a correction, or provide evidence of a resolved issue.
More updates
Latest published updates
Additional updates published by the review team.
Loading platform updates…
